Buying and opening your guide
Guides open in your phone's browser. There is no app to install and no account to create.
Buy
Choose a guide and pay through our secure checkout.
Get your code
Your receipt email contains a license key. That is your unlock code.
Unlock
Open the guide, paste the code into "Already bought?" and tap Unlock.
Where is my unlock code?
In the receipt email sent right after you paid. It comes from Lemon Squeezy, the company that processes our payments, and the code is listed as a license key. If you cannot find it, check your spam folder and search your inbox for "Lemon Squeezy".
Can I use the guide on more than one device?
Yes. Enter the same code on each phone, tablet or computer you want to use, up to the limit shown on the guide's product page. Each browser you unlock counts as one device.
It says my code has reached its device limit
This can happen if you cleared your browser data or changed phones. Get in touch and we will reset it for you.
The guide is locked again on my phone
Your browser may have cleared its stored data, which also happens in private browsing. Open the guide and enter your code again. If it does not work, get in touch.
Does the guide work offline?
Not yet. You need an internet connection to open the guide and load the map. Save anything essential, such as transport details, before travelling somewhere with poor signal.
Will I get updates?
Yes. When we update a guide, your code opens the latest version automatically.
Can I get a refund?
Get in touch and tell us what went wrong. We will try to put it right, and refunds are issued through Lemon Squeezy. Your legal rights as a consumer are not affected. See our terms.
Something in the guide is wrong or out of date
Thank you for telling us. Every place shows when it was last checked, and we re-check reported issues first.
Contact
For help with your code, a refund or a correction, reply to your receipt email. We usually answer within two working days.